The kennels are positioned to take full advantage of the local environment. They are cool and airy and the runs are long, predominantly sheltered, fully enclosed, and all are concrete based.
Each kennel has its own secure and cosy sheltered hutch designed for bedtime. We don’t mix dogs with other dogs (ever) unless they are from the same family, and with owners permission. If they choose, they can see, hear, and smell other dogs, but there is no physical contact. If it takes them a moment to settle into their new environment, they are able to process their new surrounds from the privacy of their hutch until they are ready to take full advantage of being a dog. If they need a little more help, that’s where a lifetime of kennel management and working with animals every day of the year comes to the fore.
During business hours and overnight they are kennelled, during the middle section of the day there are 3 grassed exercise yards and they have individual playtime daily. Obviously they aren’t mixed up during this time either, so it just depends on how many dogs there are to how long playtime in the yard they receive (so it’s fair and everyone gets a go). All three exercise yards are different dimensions, and roughly ¾ tennis court in size.
There are four cattery rooms catering for the short and long term stays with us.
As with the dogs all cats are individually housed, and also receive individual playtime daily. Also as is with the dogs, if a family has more than one cat and they would like them to share that is not a problem at all. It is also reasonably common that cats can share a household quite easily at home, but aren’t suited to sharing a kennel and are kept separate during boarding with us. The individual cattery kennels are a little more private for them, as cats aren’t nearly as social as dogs and don’t usually enjoy constant interaction with other cats.
All vaccinations must be fully up-to-date before boarding.
You will need to bring the proof of vaccination certificates with you when you drop your pet off. This can either be the original receipt or booklet, a printed copy, or in email form. We don’t need to keep a copy of this documentation.
Dogs require a minimum C5 (Canine) vaccination. This must include or be used in conjunction with the Kennel Cough vaccination as well. Being in North QLD, a Leptospirosis shot is also highly recommended. Leptospirosis in dogs is especially prevalent anywhere north of Rockhampton and is carried through the urine of rats, possums, bandicoots, etc.
Cats require a minimum F3 (Feline) vaccination.
Puppies and kittens generally require 3 rounds of vaccinations to start them off, usually 4 weeks apart from each other. We do take puppies and kittens, but only after they have had their 2nd vaccination. (This is usually at 10-12 weeks).
Vaccinations are in nearly all cases administered annually.
Please be aware that if your pet is significantly out of date they may need to essentially re-start their vaccinations. We therefore wouldn’t be able to accept them until they have had their 2nd round of injections, 4 weeks after the 1st lot.
Heartworm is rampant in Mackay and surrounds, as are Paralysis Ticks. The absolute best way to keep your pets safe and healthy is to protect them first, rather than treat them after.
For the safety of the other lodgers, pets will not be admitted with obvious signs of transmittable illness.
If you have any bedding, toys, towels, etc (something familiar with a familiar smell), by all means bring that in with them as well.
As far as food goes, unless they are on any special or vets prescribed diet you don’t need to provide that and it is all included. If they are, just bring it along and we will go through portion sizes, etc, with you when you come in. If its fresh food or meat, please just prepare it in the portions they are generally fed and bring it in frozen.
If they are on any medication or supplements, label it with dosages and bring it in with you as well.